Your tasks
- You will provide 1st- and 2nd-level support to our B2B customers.
- You will handle support requests via phone, email, the ticket system, and remote support.
- You analyze technical malfunctions and independently find appropriate solutions.
- You will assist our customers with questions about our point-of-sale, ticketing, and access control systems.
- You will configure software solutions and provide support for updates and technical adjustments.
- You document support cases and maintain our internal knowledge base.
- You explain technical concepts to our customers in a way they can understand and help them use our solutions.
- For more complex cases, you’ll work closely with project management, the technical team, and the software development team.
What You’ll Bring to the Table
- Proficiency in Windows and Microsoft environments
- A strong understanding of software and technical concepts
- Ideally, experience with card readers, terminals, printers, scanners, or similar hardware
- Experience in technical support is a plus, but not a requirement
- Enjoyment of direct contact with B2B customers
- A structured, meticulous, and solution-oriented approach to work
- Patience and the ability to explain technical concepts in an understandable way
- Excellent knowledge of German
- Knowledge of English is a plus
Here’s what you can expect from us
- A varied role in technical support
- A modern workplace at our Bregenz location
- A full-time position with a 38.5-hour workweek
- Fixed and predictable work hours
- On-call duty for which additional compensation is provided
- No travel or field work
- A supportive team of colleagues
- A structured and pre-prepared onboarding plan
- Comprehensive training on our products, systems, and internal processes
- Close collaboration with project management, engineering, and software development
Compensation
We offer competitive compensation above the collective bargaining agreement.
The minimum gross annual salary under the collective bargaining agreement for pay grade D1 is €33,068 gross per year, based on full-time employment with a 38.5-hour workweek. Depending on your qualifications and professional experience, we are willing to pay above the standard rate. On-call duty is compensated separately.
