Allegra

INTERVIEW WITH ERIC WYSS ( PROJECT MANAGER ST.MORITZ ):

What motivated St. Moritz to realize this project with n-tree?

Together with n-tree, we had the opportunity to map our complex situation in OVAVERVA and meet our expectations and those of our customers. Practical experience and the needs of our guests and employees were taken into account when developing the reservation system.

How did the project go? Has it been implemented in the desired time, quality and budget?

We are satisfied with the system and the course of the project. The defined goals have been achieved and the system works reliably. The system is constantly being developed and adapted to the needs of our customers. The decision to award the contract for the delivery and installation of the systems and hardware to n-tree was the right one.

During the system changeover, a lot of data was transferred from the old system. What was the quality like and how did the guests experience it?

For the data transfer, thousands of data records from the old system were recorded in a conversion table and formatted for transfer to the new system. Correctly transferring the points balances according to subscription type and visit history was a huge task and challenge. A great deal of time was spent preparing the data. The guests hardly noticed the changeover. Their contracts and credit balances were transferred on the day of the changeover and they were able to visit OVAVERVA without any problems.

What did you like most about our collaboration and what were the biggest advantages for you?

The manufacturer n-tree is an innovative Swiss company that is intensively involved in the further development of its products and digitalization. The reservation system was developed together with n-tree and the needs of Bellavita and OVAVERVA were incorporated. Newly introduced products such as the Allegra Pass, webshop and online reservations are products that increase customer benefit and help to secure revenue. n-tree’s experience in converting other systems gave us valuable input. I really appreciated the rapid help and support at almost any time of the day or night. It is very important to be able to count on this service during ongoing operations.

How did the project work and what were the biggest challenges?

Thanks to the commitment of all the project team members, the project went well and the deadlines were met. Challenges were mastered together and we benefited from n-tree’s experience from other projects. n-tree’s double burden of working on the project and handling day-to-day business posed a number of challenges.

How satisfied are you with the support from n-tree?

It is important for me to be able to count on competent support quickly during operating hours and to have a solution promptly. During the pandemic, adjustments often had to be made at short notice in order to implement the Federal Council’s requirements. n-tree was also a reliable partner during this time, supporting us in these tasks and helping to ensure the availability of our service.

INTERVIEW WITH MARTIN ENZ ( PROJECT MANAGER PONTRESINA ):

Pontresina (Bellavita) was connected to the n-tree system around ½ year after St. Moritz. How did you experience the changeover? Were the wishes and needs of the facilities specifically in Pontresina and St. Moritz met?

The entire project was launched together, but was then launched in two stages. St. Moritz in summer, Pontresina in winter. The changeover has basically worked very well, even if there have certainly been a few challenges. The system was then changed over in one night and was already working in the morning when the first customers arrived.

What has changed in your company since you started working with the n-tree system?

The fact that we were able to join forces with St. Moritz in such a way that we now have a ticket association, which is a big plus for us. This was one of the reasons why we opted for the n-tree system. We also switched to digital lockers with the changeover, which has the advantage that we can open and close sectors wisely. This is a great advantage, especially for cleaning, and the system is now designed to meet today’s needs.

In your opinion, what was the “project highlight”?

The joint pass and the joint value card with St. Moritz. With my personal badge from Pontresina, I can now have a coffee in St. Moritz, for example. The combination with the other system is a highlight.

What do you think is the most important thing other customers should know about working with n-tree?

That you are aware that launching such a project is very time-consuming. The system is completely reinstalled. With n-tree, all old data can be transferred and integrated into the changeover.

What are your wishes for the future?

I would like the quality of service to grow with the company.

INTERVIEW WITH MARTINA LISTOVA ( HEAD OF ST.MORITZ ):

When n-tree started the changeover in St. Moritz, you were working there as a spa manager. From everyday life, you knew exactly what it takes to run the business optimally. You have contributed a great deal to the expansion of the reservation system at n-tree. Could you tell us about your experience of the project?

The project phase was intensive, but a great time. I am very grateful for the experience. The OVAVERVA & Bellavita project team has been open to new ideas and has shown great commitment to the project. The project phases were very well managed internally and coordinated together with n-tree. I see the competent project management on the part of OVAVERVA & Bellavita and n-tree as the most important building block for the successful project, as well as for good future cooperation. The reservation system was expanded according to our wishes and needs. This was very time-consuming for me, as many functions did not yet exist at the time and we urgently needed them in order to be able to work efficiently. I saw the opportunity to be involved in the development as a huge chance and took it. I appreciated the openness, commitment and willingness on the part of n-tree towards my suggestions from the very beginning and I still appreciate it today as an n-tree employee.

We are particularly pleased to be able to say that n-tree has inspired you so much that we were able to keep you in the n-tree family. With your professional experience as a spa manager and all the know-how you need for the Cloudsolution, you can provide our customers with the best possible support and tell us about your experience: Why n-tree?

Yes, the leap from the beauty wellness world to software development and devices was quite turbulent. The close cooperation was always constructive and professional. As a customer, I have come to know n-tree as a friendly and competent team with good and loyal people. As an employee, I can only confirm this. Working at n-tree has opened up a new world for me, but one that has a lot in common with the operation of the indoor pool & spa. In my work, I benefit from my experience as a receptionist, spa manager and therapist. I think I understand our customers very well. years in the service industry help me to find the best, customer-oriented solutions.

And why n-tree?

n-tree is very dynamic and looks to the future. Openness to new technologies and optimization through digitalization characterize the company spirit. n-tree’s customer base is very diverse and colorful. From spas, wellness, museums, climbing gyms to toboggan runs or flower islands… Each company has its own standards, philosophy and work processes.

n-tree would like to thank you very much for your trust,
and the cooperation and is looking forward to a
successful, shared future.